Return and Exchange Policy

At Maison Dahlawi, we strive to ensure your complete satisfaction with our products and services. Therefore, we have established a clear and fair return and exchange policy to protect your rights as distinguished customers:

• Return or Exchange Due to Manufacturing Defect:
• Customers are entitled to return or exchange a product in case of a manufacturing defect or damage.
• A return or exchange request must be submitted within 24 hours of receiving the order.
• In this case, Maison Dahlawi will bear all shipping costs related to the return and exchange.

• or Exchange Due to an Order Error:
• Customers have the right to return or exchange a product if a different product than ordered was sent.
• The product must be in its original condition without opening the packaging or removing the outer cover.
• A return or exchange request must be submitted within 24 hours of receiving the order.
• Maison Dahlawi will bear all shipping costs related to the return and exchange in this case.
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Procedures for Return, Exchange, or Cancellation:

To proceed with a return, exchange, or cancellation request according to the terms mentioned above, please contact us via WhatsApp. Our customer service team will assist you and guide you throughout the entire process.

Important Note:

We kindly ask our esteemed customers to ensure the accuracy of all information related to the order, including product details and shipping information, before completing the payment process and confirming the order. This helps us provide better service to you and avoid any potential errors.